FAQ

What materials are the jewelry pieces made of?

This is affordable fashion jewelry. It is typically made of stainless steel, 18 carat gold, zinc alloy or a combination metal alloy. The leather is typically faux leather. The silver, gold and bronze colors are usually dipped. Colors may vary slightly from what is shown in the photos.

What size are your bracelets?

Our wrap bracelets are 6 inches long with a 2 inch extender and a lobster clasp closure at the back to fit most wrists. (Unless otherwise noted with a different size for that specific bracelet)

Are your wrap bracelets 1 bracelet or separate pieces?

Our wrap bracelets are layered strands with charms attached at the back to make one bracelet.

Can I design my own wrap bracelet or switch out a charm or color?

Most design ideas we can work with you to create. Please contact us via our contact page to discuss details.

My coupon code isn't working. What do I do?

Please send us a message via our contact page or Facebook messenger and we can help you out. Coupons are valid on the items and/or categories stated in the promotion. In addition, some of our old coupons are still floating around on the web. If you have any questions about a coupon code of ours, you  can contact us prior to placing your order or check Facebook and Pinterest for our current coupon offers. Only one coupon can be used per order.

Do you have an affiliate program?

 Yes! Please contact us via our contact page to request information about how you may join our network of affiliates.

My product is damaged, what do I do?

If you receive you order and something is damaged, please message us via our contact page immediately. We will replace the damaged item at no cost to you. You do not have to send us the damaged item, just a photo of it so we can address any issue that may have caused the damage.

How do I make a purchase from Facebook?

On our Facebook page, navigate to the tab underneath the main photo that says "Shop". From there you will be able to securely purchase any of our current products.

I am looking for a donation for my cause. How can I get one?

Our donations are decided on a case by case basis. Please message us via our contact page to see if you qualify.

 I work with a non-profit. How can I get discounts for my group to help us in our outreach efforts?

Simply message us via our contact page with as much information you can about your group and your cause. We will respond within 24 hours.

How can I cancel my order?

If you need to cancel your order, please contact us immediately via our contact page or call us between the hours of 9 am to 5 pm Mon-Fri EST except national holidays.

How can I create an account?

On the top right side of this screen (and every other page on our site) there is an icon that looks like a person. Click that icon and choose "Create an Account" on the page that comes up.

I wrote a review/referred a friend and did not receive my coupon/points.

Our rewards/referral program usually does the distribution of coupon codes automatically. However, sometimes it may not work properly. If you do not receive your reward points or are having trouble using them towards your next purchase, please message us via our contact page and we will be happy to assist you.

I still have questions. How can I contact you?

The fastest way to contact us is via our contact page and Facebook messenger. We will be happy to assist you in any way we can.

 

 

 

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